Dec 29, 2018
I'm in IT as well. Someone would have lost their job by now. Not even a question. Multiple users affected, this incident should warrant more attention. Think of how many are not bothering to post. There's not just 6 of us that own these systems and have SiriusXM.
I'm wary of the assertion that this is a problem on Sirius' end and that it's a "bandwith" issue. If you have a Sirius subscription and go on its website to stream channels, tracks are displayed. There must be some issue relating to the interface between Sirius and the Soundtouch app. Anyway, per the advice of others, I decided to call Bose customer service (1-800-379-2073) to express my frustration about this ongoing problem -- I've been experiencing it for 5-6 weeks now on my Soundtouch 20 -- and was informed that they're aware of the issue and it's been "escalated," whatever that means.
I don't understand how it could be taking you folks so long to figure this out. This problem doesn't occur with Amazon Music or Pandora streaming on the Bose Soundtouch. One would think that one or two technical people should've been able to resolve this long by now.
Dec 27, 2016
Five weeks ago, I posted the first message in this thread.
It’s hard to believe it is not working, yet.
I really like the BOSE hardware, but their software leaves a lot to be desired.
Thank you for reaching out! I understand that this is still an ongoing issue and Bose is aware and we are investigating.
Please do bare with us as this is an ongoing investigation.
Once we have any information regarding this we will be posting any/all information as soon as we can.
I know this isn't the news you want to hear but please understand we are looking into this situation.
I understand your frustrations and we are keeping logs of this issue.
Thank you all and enjoy the rest of your day!
Liam - Community Support
Dec 1, 2016
Feb 6, 2019
If it's being worked on, may I ask by how many people. and of those, how many are developers and how many are testers? I would hope it's more than just a single developer, although it wouldn't surprise if it is.
Oct 18, 2017
Mar 5, 2019
Aug 7, 2018