SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

[weppinger]

Updated app.  Still issues.  Stream skips intermittently.  Display shows LOADING, or SELECT PRESET.  Song titles not in sync with music.  As noted before, issues occur on app or when using BOSE remote.  That should eliminate app as culprit.

[jerake75]

Bose:  please listen. This is a problem with your back end server. An easy update or reboot won’t solve this. Please reboot whatever you have to. Check on the old threads opened around September of last year. Almost a year anniversary of when all these major problems started. 

[weppinger]

Agree.  This seems to be a problem between BOSE and Sirius in the back end somewhere.  Not related to app, customer device, customer account, or customer wifi connection.

[Vicky_W]

Hello Everyone, 

@weppinger - I am sorry that the update did not resolve the issue. I am going to pass this onto the development team for further investigation. 

@jerake75 - Thanks for taking the time to comment in this thread. I am listening to your concerns and will pass them on. But in the meatime, I would like to apologize to you and any other user having this issue for any inconvenience caused. 

We will update the community as soon as we know more. 

Kind Regards, 

Vicky W 

[Shargot]

For past few days, SiriusXM keeps dropping out on Bose SoundTouch after a few minutes.   O problem with Spotify or Music Library. 

New app update has not rectified the problem. 

Howell

[Shargot]

Even after update Can’t play SiriusXM!

heres the message:

HMMM

we can’t connect to that music service right now. Please try again later.

1302 error 

howell

[Zoe_C]

Hello weppinger,

Thanks for getting back in touch, I am sorry to hear that you are having this Error code appear. Have you tried removing and readding SiriusXM account, if not please follow the steps below:

1. In the app, choose Menu > Settings > Music Services
2. Select the desired service
3. Select the service account
4. Select REMOVE ACCOUNT
5. To re-add the account, reselect the service
6. Select ADD ACCOUNT and follow the on-screen instructions.

I hope this helps, please let me know how you get on!

Kindest regards,

Zoe C

[weppinger]

Already removed and relinked Sirius account and this had no effect on issues.

[Shargot]

Bose Tech support, 

please stop posting the same advice. 

It does not work!

Fix the problem. 

Howell

[Zoe_C]

Hello, 

Thanks for getting back in touch, could you please try SiriusXM outside of the app in your browser.

I look forward to hearing from you.

Kindest regards,

Zoe C