Moderator

Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Hi JohnCarr, 

 

Thanks for posting and being patient with us while the team looks into this. 

 

We don't currently have an update on this and I can assure you that the team will update the community as soon as we have more information on this. I am sorry that I can't provide any additional information.

 

Kind Regards, 

Hector B 

JohnCarr
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Hector

 

Then What is this latest ST speaker update supposed to do?

 

 Thanks 

JohnCarr
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Hector

 

Can you check this out with someone from the technical Sid and find out what is going on? And let us know. 

 

 Thanks 

Moderator

Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Hi JohnCarr, 

 

Thanks for your fast response. You can find all the information on the latest SoundTouch App update here.

 

In regards to the technical team I have no direct contact with them. The team will update the community when they know more. 

 

Kind Regards, 

Hector B 

JohnCarr
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Here is what I tried after the ST speaker update. After loading I deleted SiriusXM and reinstalled. I pushed the on button and yellow light and Same message. I turned the speakers off and tried again and IT WORKED!  Only been playing for 15 minutes but it is finally playing. Need to see how long it last before declaring the issue is fixed. Song titles still seem to be very delayed however. 

CRIP4LIFE
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

this is so frustrating... I CANT GET SIRIUS/XM TO PLAY OR EVEN ADD TO MY MUSIC SERVICES... i've tried EVERYTHING in this thread multiple times.

 

 

**bleep** BOSE!!!??? i have loved this company for years but this is ridiculous.

JohnCarr
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Well....after almost 7 weeks it looks like Bose finally got the ST speakers playing SiriusXM again. It has been playing for 4 days now with no drops. But no notifications from Bose that this issue was resolved. Just silence as to resolving this issue. Really weird customer service approach.

 

After my ST speakers were updated, I had to remove and sign back in to SiriusXM on the ST app. Seems to be working fine now. No drops except for the SiriusXM timeouts. 

 

So glad this was given the highest priority and fixed. I hope this fix lasts this time. 

JohnCarr
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

Also why cannot the Bose Moderators communicate with the Bose techs to get an update while this issue was going on.  A strange way to run a business where techs don’t talk to customer service representatives. Explains a lot about their current business model. 

shaneomac
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

My Sirius XM has been working consistently for a week now.  Perhaps that is good fortune.  There was an update to all my speakers and after they seemed to work far better with Sirius XM.  However, BOSE has not been forthcoming on addressing this issue.  I hope for a more reliable experience in the future. 

sraimo19
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Re: SiriusXM "Service Unavailable" from SoundTouch app or preset on 10/20

I,too, am having the same problem with my ST10 and the SiriusXM service as many others have complained about on this forum.  I consistently receive an error (6022) when I try to use this service, and have never been able to access it from my ST10. I CAN access my SiriusXM account in my car and on my phone through the Sirius app, and can stream it to my ST10 via bluetooth, but not directly via wifi. I just received a firmware update on the speaker to version 22.0.3, although I do not have access to the new app version.

 It is still running 22.0.2. I have tried removing the service and reinstalling it to no avail.  What is going on with Bose's ability to access this service? When will this be corrected?