Pronghorn
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Feb 18, 2021

SiriusXM won’t log on in the Bose App. It did play. Then stopped playing. So I removed the service

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name: Soundtouch

 

Country. USA

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2 REPLIES 2
Jessie_O
Moderator

Re: SiriusXM won’t log on in the Bose App. It did play. Then stopped playing. So I removed the se...

Hey Pronghorn, 

 

Thank you for reaching out to us and welcome! 

 

I'm sorry to hear that you are experiencing some issues with SirusXM and will be more than happy to help you! 

 

Can you respond with answers to the survey questions above so I have a better understanding of your issue and can recommend some troubleshooting steps? 

 

I look forward to hearing from you!

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Pronghorn
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Feb 18, 2021

Re: SiriusXM won’t log on in the Bose App. It did play. Then stopped playing. So I removed the se...

I found out that the problem was on the SiriusXM end. They required a separate log in ID and password for streaming services. I guess that this was a change, since my regular log in had worked fine before.