• 0
  • 1
  • 0
Registered since

Jun 27, 2020

Sound Touch 30 not turning on

I have a 10 and a 30, both only 18 months old.  The 30 has stopped working - no power and won’t switch on. The power lead is fine as I have swapped it with the 10, which still functions.  This seems to be a recurring problem with this product.  Please advise what I need to do to get this expensive piece of audio equipment working again.


Re: Sound Touch 30 not turning on

Hi Shawski,


Thanks for reaching out. Sorry to hear you're not getting any power from your SoundTouch 30. 


Testing alternate power cables was a great first step. Do you get any LED response when you connect your ST30 to power? If so, what does it state?


I would also suggest testing a different power outlet. 


Do let us know how you get on. 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!