Scottomatic
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Dec 17, 2016

Sound Touch version 21 update fails without any error message on Mac OS

I'm getting prompted to update on Mac OS every time I start the app. Installed version is 20.0.0. Installation fails without any message (update crashes) right after requesting system password. Any advice?

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Re: Sound Touch version 21 update fails without any error message on Mac OS

Author Accepted Answer selected by Scottomatic

Hi Scottomatic

 

You can find the latest SoundTouch app version via this link: Download the SoundTouch app

 

I hope this works for you.

 

Let us know if need any further help.

 

Warm Regards,

Charlotte G 

16 REPLIES 16
Moderator

Re: Sound Touch version 21 update fails without any error message on Mac OS

Hello Scottomatic,

 

Thank you for taking the time to reach out to us and welcome to the community.

 

I am sorry to hear about the update issue you are experiencing but I want to help.

 

I would recommend you download version 21.04 because is the latest firmware update to be used with the product.

 

I hope this answer your question. Thank you and have a nice day.

 

Prince_O - Community Support 

rickatk
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Nov 12, 2015

Re: Sound Touch version 21 update fails without any error message on Mac OS


@Prince_O wrote:

Hello Scottomatic,

 

Thank you for taking the time to reach out to us and welcome to the community.

 

I am sorry to hear about the update issue you are experiencing but I want to help.

 

I would recommend you download version 21.04 because is the latest firmware update to be used with the product.

 

I hope this answer your question. Thank you and have a nice day.

 

Prince_O - Community Support 


 

 

This worked for me!

Moderator

Re: Sound Touch version 21 update fails without any error message on Mac OS

Hello Rick,

 

I am glad to hear this worked for you.

 

I hope it works for @Scottomatic too.

 

Have a nice day!

 

Prince_O- Community Support 

Scottomatic
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Dec 17, 2016

Re: Sound Touch version 21 update fails without any error message on Mac OS

No, it does not. The application is updating itself and crashing whilst doing that; ie: the update you are pushing out is defective. If I am not mistaken, the last major update did the same thing on the Mac OS platform. 

 

Can you be more clear as to your advice? A link to where I can find the .dmg file you are recommending I run would be helpful. 

 

Thank you. 

rickatk
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Nov 12, 2015

Re: Sound Touch version 21 update fails without any error message on Mac OS


@Scottomatic wrote:

No, it does not. The application is updating itself and crashing whilst doing that; ie: the update you are pushing out is defective. If I am not mistaken, the last major update did the same thing on the Mac OS platform. 

 

Can you be more clear as to your advice? A link to where I can find the .dmg file you are recommending I run would be helpful. 

 

Thank you. 


 

Indeed this has happened a few times with SoundTouch updates and macOS. What I find works is to log out of the SoundTouch app. Go into the SoundTouch folder on the Mac, click on the uninstaller and let it run. Empty the trash. Reboot. Then go to the Bose site and look for the latest SoundTouch app. The one on the Bose site is the most current one. Download and install. Log back into SoundTouch account.

Moderator

Re: Sound Touch version 21 update fails without any error message on Mac OS

Hello Scottomatic,

 

I am sorry to hear that it did not work.

 

I would recommend you trying out what @rickatk is recommending and let us know how you get on.

 

Kind regards

 

 

 

Scottomatic
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Dec 17, 2016

Re: Sound Touch version 21 update fails without any error message on Mac OS

I didn't try it yet. Where is the software you are telling me to install?

Moderator

Re: Sound Touch version 21 update fails without any error message on Mac OS

Author Accepted Answer selected by Scottomatic

Hi Scottomatic

 

You can find the latest SoundTouch app version via this link: Download the SoundTouch app

 

I hope this works for you.

 

Let us know if need any further help.

 

Warm Regards,

Charlotte G 

Scottomatic
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Dec 17, 2016

Re: Sound Touch version 21 update fails without any error message on Mac OS

Thanks, that worked. 

 

The update routine for Mac OS is broken and has been broken for two major updates. Please notify the development routine.