Highlighted
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Sound touch app will not play itunes

Since last update I cannot play my iTunes library through the app. If I pick a track from a playlist or album it looks like it’s going to play,but then scrolls through the next two or three tracks in the list then goes back to the track list title page.

it will play my amazon music that’s on my pc,it plays internet radio,just not iTunes and that’s where the bulk of my music is.

help😡

22 REPLIES 22
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Re: Sound touch app will not play itunes

I made a mistake,it doesn’t go the playlist page. It’s just screen that says ready to play. 

Highlighted
Moderator

Re: Sound touch app will not play itunes

Hi JC, 

 

Thank you for your post and welcome! 

 

Can you tell me which device you are using iTunes on?

 

Once I have this information I'll be able to help you. 

 

I look forward to hearing from you! 

 

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Re: Sound touch app will not play itunes

iPod and iPad it makes no difference. My Amazon music library plays and the internet radios play. Just not my iTunes library. Each device has the same end result.

it quickly scrolls through two,three or four track titles then goes to ready to play.

Highlighted
Moderator

Re: Sound touch app will not play itunes

Thanks for coming back to us JC. 

 

Have you tried removing the music library and reconnecting? You can do this by heading to the settings menu and selecting Music Services > My iTunes Music Library, select the library and remove. Then you can re-add it by clicking the icon in the top left-hand corner when on the home page. 

 

Let me know how you get on! 

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Re: Sound touch app will not play itunes

Right I deleted my iTunes library from the app.

I tried to re install it,clicked on the my iTunes library and nothing happened.

It doesn’t show up and if I go back to add music library on this computer page

both iTunes and windows media player libraries are greyed out.

on the music services page iTunes does not show as an option

Next idea please.

Highlighted
Moderator

Re: Sound touch app will not play itunes

Thanks for trying this JC. 

 

To add your Music Library initially, you will need to add it using a PC. Could you try this?

 

I look forward to hearing from you!

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Re: Sound touch app will not play itunes

I WAS doing it on my pc.

Highlighted
Moderator

Re: Sound touch app will not play itunes

Thanks for confirming.

 

Can you please confirm which operating system your computer is running?

 

Do you have any antivirus software installed on the computer? 

 

Thanks,

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 14
  • 0
Registered since

Apr 23, 2017

Re: Sound touch app will not play itunes

OS is Windows 7 home

anti virus is AVG internet security full version.