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Registered since

Feb 20, 2021

SoundTouch 120 Acoustimas No Sound

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Bose product name Soundtouch 120 


Country USA


Firmware Version Unkown


App Version 26.0.5


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) The soundbar works fine but the Acoustimas speaker does not work. The light on the back is yellow. 

Detailed description of the issue and steps to reproduce I have plugged it into several different outlets. 


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.) TV room. 


When did you start to experience the issue? Did it work correctly previously? Originally yes but not recently. 


Any troubleshooting steps you took I plugged it into several different outlets.




Re: SoundTouch 120 Acoustimas No Sound

Hello AldenDreamer, 


Thanks for posting. 


I'm sorry to hear you're having issues with the Acoustimass Module of your SoundTouch 120 system. 


Acoustimass Module LED Status Indicator

The status light is located on the back of the bass module. It is below the barcode and above the Console and Service labels.

An amber light indicates a variety of things, (see below) can you please confirm the state of the light you see?

Solid Amber LED Solid Amber Connected to the console
Blinking Amber (every 3 seconds) LED Blinking Amber every 3 second Acoustimass module is disconnected from the console
Slow Blinking Amber LED Slow Blinking Amber Acoustimass module is available to make wireless connection to console
Fast Blinking Red LED Fast Blinking Red Bass module error
Solid Red LED Solid Red System error


Can you please also confirm if you have introduced any new electronic products into the room recently? 


I'll look forward to your reply!

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