SoundTouch 20’s and WiFi 6
Bose product name - SoundTouch 20 and LifeStyle 135 III
Country - USA
Firmware Version - Current
App Version - Current
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPad and iPhone
Detailed description of the issue and steps to reproduce - I have 2 SoundTouch 20’s and a LifeStyle 135 III. I upgraded my router to an ASUS mesh system. None of the items will play using the SoundTouch app. I adjusted my router so that my 2 SoundTouch 10’s work fine, but nothing I do will allow the SoundTouch 20’s or LifeStyle 135 III to play. Sometimes they show up in the app and sometimes they don’t. If they show up in the app and I select them to play, they play for about a minute and then shut off and disappear from the app.
In the router all devices have a strong 2.4 signal. The SoundTouch 10’s are labeled “SoundTouch - device name” but the 20’s and 135 only have the device name.
This has been going on for months. It would be nice if Bose would take care of this issue.
What environment do you experience the issue in? All
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you
I have done all of the recommended troubleshooting. Rebooted router, removed/readded speakers, unplugged and restarted speakers, removed and reinstalled the app. I am unable to reset speakers to factory as that function do longer works.