Baggieman
Contributor
  • 2
  • 6
  • 0
Registered since

Nov 19, 2018

SoundTouch App - ITunes New Playlist will not sync

I added a new playlist to my ITunes Library but despite a number of days and initiating manual syncs on SoundTouch the playlist will not appear in Soundtouch. Other playlists appear and appear in full  - any suggestions?

 

Bose product name

SoundTouch Speakers 10 & 20 

Country

UK

Firmware Version

 

App Version

26.0.0

 

3 REPLIES 3
Vicky_W
Moderator

Re: SoundTouch App - ITunes New Playlist will not sync

Hey Baggieman, 

 

Welcome to the community. 

 

I would love to help, but first I need to confirm which device you are running iTunes on. This is because of what is mentioned in this thread here. Also, just to confirm, the playlists that show in full, are these recently added too? What audio format is the one that won't load?

 

Let me know!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Baggieman
Contributor
  • 2
  • 6
  • 0
Registered since

Nov 19, 2018

Re: SoundTouch App - ITunes New Playlist will not sync

Hi Vicky

 

Thanks for your reply, sorry for my delay in responding.

 

I am using a Laptop Windows 10 for my ITunes Library

 

The ITunes application is running Version 12.11.0.26

 

I am accessing the Music Library on the computer via Soundtouch:

 

IPad running IOS 12.4.9 and XR IPhone IOS 14.3 both of which do not display the playlist in Soundtouch Interface Version 26.0.1 and App 26.0.0 Protocol Version 66.

 

I hope this information helps but please do come back to me if you need anything else.

 

Kind regards

 

Baggieman

 

Jessie_O
Moderator

Re: SoundTouch App - ITunes New Playlist will not sync

Hey Baggieman, 

 

Thank you for coming back to us! 

 

I would recommend removing the iTunes Library and then re-adding it. You can do this by heading the music services part of the settings menu and selecting the library and delete. You can follow the same instructions to re-add it.

 

Let me know how you get on!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!