wildelelie
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Nov 15, 2019

Re: Bose SoundTouch 30 Serie 3 update issue

same problem  here using a st30  combined with a stereo pair st10 using a premium account spotify  using soundtouch app osx and ios 

rickatk
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Nov 12, 2015

Re: Bose SoundTouch 30 Serie 3 update issue

Also logging out of the Sound Touch account and logging back in seems to address connection problems.

SRNZ
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Nov 15, 2019

Re: Bose SoundTouch 30 Serie 3 update issue

I seem to have solved the problem I was having. 

I've logged out of the Bose account in the app. I deleted the SoundTouch app and then downloaded the app from App Store again. Loaded Bose account details into ST app. Went to settings in the SoundTouch app, clicked on music services, Spotify, changed music streaming quality to 'fastest streaming' and it seems to have fixed the problem. 

Into the 5th song with no issue - not sure which part of what I did has fixed it. 

Iboock
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Sep 1, 2017

Re: Bose SoundTouch 30 Serie 3 update issue

I have restarted the system a couple of times.

I am streaming over wifi.

Have a premium family account

RC72
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Nov 15, 2019

Re: Bose SoundTouch 30 Serie 3 update issue

hi 

hi all 


I've the same problem as everyone with the new update 

--My technical characteristics:
Soundtouch 20 (2015, series 1?)
spotify premium
wifi connection

 

--Faults:
irregular and frequent play cuts
direct connection with spotify premium fault 
with soundTouch app fault

 

--It still works correctly:
TuneIn

 

- Tests already carried out without result:
1 router restart
2 restart (+ 20sec) SounTouch20
3 direct connection by rj45 cable (no wifi), follow the sound cuts

 

 

 

Amalh
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Aug 20, 2019

Soundtouch 10 stops playing

Hi There

 

I have a soundtouch10 linked up to my spotify account. I have recorded presets, and one of them is a 35 hour long spotify playlist for sleep music. However, this will intermitently stop in the night, resulting in our little one waking up. Any ideas as to why this may be happening? It is very frustrating, especially having bought the speaker recently for this exact purpose..


Thanks for any help

nwmgc
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Dec 28, 2015

Re: Bose SoundTouch 30 Serie 3 update issue

Same problem with Spotify dropping for a second or two every few minutes. Really, really annoying!

joeymarm
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Sep 3, 2018

Re: Bose SoundTouch 30 Serie 3 update issue

A temporary fix for me was to change the streaming quality of Spotify in the soundtouch app from best to middle. Haven’t had a drop out since doing this. 

SRNZ
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Nov 15, 2019

Re: Bose SoundTouch 30 Serie 3 update issue

Hi, see my message earlier. Had the same fault but been working perfectly for 24 hours now. 

Ayushmahapatra
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Nov 14, 2019

Re: SoundTouch Firmware Update - 23.0.10

I haven't even got the update yet. Does using a vpn help?