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Apr 2, 2020

Re: SoundTouch Firmware Update - 24.0.7

HI:
This is my device info:
<info deviceID="EC24B8A2BF7D">
<name>Prueba</name>
<type>SoundTouch 20</type>
<margeAccountUUID>25968</margeAccountUUID>
<components>
<component>
<componentCategory>SCM</componentCategory>
<softwareVersion>
24.0.7.46067.3722005 epdbuild.trunk.hepdswbld05.2020-01-29T17:25:57
</softwareVersion>
<serialNumber>U5258022304720048000140</serialNumber>
</component>
<component>
<componentCategory>PackagedProduct</componentCategory>
<serialNumber>069441952700383AE</serialNumber>
</component>
</components>
<margeURL>https://streaming.bose.com</margeURL>
<networkInfo type="SCM">
<macAddress>EC24B8A2BF7D</macAddress>
<ipAddress>192.168.86.149</ipAddress>
</networkInfo>
<networkInfo type="SMSC">
<macAddress>689E19D43F40</macAddress>
<ipAddress>192.168.86.149</ipAddress>
</networkInfo>
<moduleType>sm2</moduleType>
<variant>spotty</variant>
<variantMode>normal</variantMode>
<countryCode>US</countryCode>
<regionCode>US</regionCode>
</info>
Thank you!
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Apr 3, 2020

Re: SoundTouch Firmware Update - 24.0.7

I almost want to cry. 
1) during this quarantine, it's not nice to have problems with your audio.

2) The supportsystem didn't help me at all...

3) I'm not alone with this problem!

 

After the update, I've tried the method of removing and re-add the systems to the app...

The app can't be installed anymore on a iMac...
My device has been removed, but I can't readd it to the soundtouch-app... 

My 2 10's and my 20 can't play any music (except for Spotify). By the way, my 300 can be found on Spotify but not in de Soudtouch-app...

 

We have payed a lot of money, but we can't use it because of a forces update by Bose itself! Big shame!

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Sep 3, 2018

Re: SoundTouch Firmware Update - 24.0.7

Don’t cry, create a new account to connect your speakers, easy way to solve issues as it seems.

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Nov 12, 2015

Re: SoundTouch Firmware Update - 24.0.7


@tomt_24 wrote:

I almost want to cry. 
1) during this quarantine, it's not nice to have problems with your audio.

2) The supportsystem didn't help me at all...

3) I'm not alone with this problem!

 

After the update, I've tried the method of removing and re-add the systems to the app...

The app can't be installed anymore on a iMac...
My device has been removed, but I can't readd it to the soundtouch-app... 

My 2 10's and my 20 can't play any music (except for Spotify). By the way, my 300 can be found on Spotify but not in de Soudtouch-app...

 

We have payed a lot of money, but we can't use it because of a forces update by Bose itself! Big shame!


There is a procedure for installing the update to your Mac. Sign out of the SoundTouch app. You need to then remove the old version of SoundTouch application then install the new updated version which you down load from Bose. Use the SoundTouch uninstaller found in the applications folder. Then sign back in and add your speakers as required.

 

Unfortunately the update process for macOS is a little more involved, something Bose needs to fix. The manual method I described works fine.

 

This stuff can be fussy. The problems are not specific to Bose. I have used a variety of wireless home products. They can be complicated and frustrating. Once you get things working you will be happy.

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Apr 7, 2020

Re: SoundTouch Firmware Update - 24.0.7

@wilsond1997 Did you get your Soundtouch 20 series III sorted ? I have the same issue, it’s not appearing in my Airplay list, other speakers (SoundTouch 10) in the house are

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Nov 12, 2015

Re: SoundTouch Firmware Update - 24.0.7


@Philipbirl wrote:

@wilsond1997 Did you get your Soundtouch 20 series III sorted ? I have the same issue, it’s not appearing in my Airplay list, other speakers (SoundTouch 10) in the house are


Contact Bose directly, they will tell you if your speaker requires updating. Also make your all your speakers are on the same band.

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Apr 3, 2020

Re: SoundTouch Firmware Update - 24.0.7

Thank you, this worked out for me!

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Dec 18, 2015

Re: SoundTouch Firmware Update - 24.0.7

After trying all the suggestions of creating a whole new SoundTouch account and relinking all the speakers it still doesn’t work and crashes the speakers exactly as per my last post two weeks ago. 
Bose sort this out - you have broken my system that has worked perfectly for ages. I have no new features for my hardware and the update wasn’t optional. 

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Mar 30, 2016

SoundTouch Firmware Update - 24.0.7

I have lost 4 devices becoming unstable, impossible to reconnect or constantly rebooting and unresponsive in the SoundTouch app. 

 

When I consult the German an French forums identical topics are all over board. Is it possible that last update has a problem impacting many devices? 

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Oct 5, 2019

Re: SoundTouch Firmware Update - 24.0.7

I am truly honoured to post the 400th message in this thread. How many hundreds more until Bose gets this sorted? @Silla I completely forgot about the French and German SoundTouch forums, I'll go have a look and see if anyone has found a solution over there I guess.