Aug 15, 2019
I am also getting this problem with the Soundtouch speaker - spent all morning rebooting routers, uninstalling and reinstalling soundtouch app and still NOTHING. I have invested a lot of my money in Bose products and this is simply not good enough. Sort it out or I and others like me will find superior products to invest in! I'm not wasting anymore of my time either trawling these ridiculous forums to see if anyone else does or doesn't know what to do either!
Nov 19, 2018
I have also wasted a load of time trying to sort this out - just to find the whole of TuneIn has fallen over - would have been nice to know before!
Looks like the BBC has pulled the plug from TuneIn
I have tried using the RadioPlayer service but it doesn't work either as it doesn't like the anonymous account that it installs and I can't change??
Nov 22, 2018
Jan 9, 2017
Mine is working again now, even though Tunein is still reporting issues ( http://status.tunein.com/ )
Not a lot you can do when Tunein fails as it's not a Bose service. Just have to wait, luckily it doesn't happen very often 🙂
As the BBC have pulled the plug on TuneIn
I have tried using the RadioPlayer service but it doesn't work either, as it doesn't like the anonymous account that it installs and I can't change??
Anyone know what I need to do to register an email address, when the instaler doesn't ask for one?
Email address just says Guest Account
I get the following error -
LOG IN TO MUSIC SERVICE AGAIN
There was an issue with your music service account. Go to Settings > Music Services, remove your account, and re -add it.
There is no option to remove account only the service, I have tried several times to remove the service and re-add it, it make no difference same error message.
I have tried logging out of my Bose account and back in, no difference.
Currently I has resureccted an old Echo Dot and using the Aux port to listen to the radio.
A bit poor considering the way the product is marketed that you can stream 10000000's radio stations and none of them work.
Steaming from local NAS is working OK, as is Amazon Music, but it's not live radio services
Aug 15, 2019
My SoundTouch 10 cannot connect to its previously installed favorites, nor can it connect to any other via the Wifi network.
Nothing was changed, but the update of my ST10.
After reset, I can rename my system, and I can enter Wifi password. But it will not connect.
My ST10 works fine with a Bluetooth and Aux connextion, but not on Wifi.
Again my Wifi installation was not changed and all other devices still work fine.
When I try to have it connected to a local radio service, I receive error 4501
Any ideas ?
Aug 15, 2019
I have exactly the same issues since this morning... I get error 6404.No more music because no WiFi connection possibles.
This morning I had an automatic update from SoundTouch
We just wanted to provide an update - there was a global issue today (15 August 2019) with TuneIn's streaming services that affected a large number of users.
You can find additional information on the thread HERE.
At the moment, we're seeing that many have reported their services are back to normal. You can view the current TuneIn status via their website HERE.
Thanks for your patience.
Andy B - Community Support