'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software.

[artist.sf]

Dear Bose Support,

With the most recent MacOS Catalina 10.15.5 update at the end of May 2020, the first time I relaunched my SoundTouch app on my iMac, the 'Heads-Up' notice showed up reminded me there was a latest version of SoundTouch app.

However, after downloading the installer (SoundTouch-app-installer-25.0.4-3095-b09ae53.dmg), the installation was not able to proceed. The following error message appeared:

"SoundTouch-osx-intaller" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

The same issue appeared with the initial MacOS Catalina 10.15 update back in the winter of 2019. However, the prescribed resolutions then do not work this time around with the update of MacOS 10.15.5.

The SoundTouch app (version 13.0.0-2847+a445a28) does still work with the latest MacOS Catalina with the update reminder periodically pops up.

Please advise.

AS

[Hully]

Hi Artist.sf - I have the same problem which I posted under Desktop Application.

It's good to know I'm not alone with this, just hope someone can fins a fix.

[mnt]

Same issue.  😞

[mnt]

I was able to get it installed with the instructions on this link.  However, it still gives me the App Update is required and makes me go to the site to download.  I was able to still play music and just close the reminder, but now it won't do anything but give me the update app option.   I think when I did the update on my phone it updated the soundTouch itself.  So while I got past the Apple malicious software error... it still doesn't work.

https://community.bose.com/t5/SoundTouch-Speakers/MacOS-10-15-Catalina/m-p/243506

[Keith_L · Accepted solution]

Hi All!

Thanks for posting and contributing to the discussion!

The link @mnt has shared above has all the instructions you will need to be able to install the SoundTouch app on your Catalina systems. As noted in the post liked, it is to do with a change in security settings by apple with the move to Catalina but you will still be able to install the app.

For those of you who have the update remainder popping up, you will need to install the latest version of the app by downloading and running the installer from our website HERE. When downloading from this link, make sure the file you install is this latest version and not an older one you may have downloaded previously. Just follow the instructions in @mnt's link to make sure your Mac allows you to install it!

I hope this helps! Let me know how you all get on!

[TimAMS]

I've downloaded the update 2-3 times now and when I run the update I get hte message: "

“SoundTouch-osx-installer” can’t be opened because Apple cannot check it for malicious software."

I can't get the software to go any further and it advises me to contact the software provider.

Anyone know the solution?

[saroe]

I'm having the same problem. I'm interested to see what you find out.

[Frontman]

Hi Keith, I tried running the installer from the 'HERE' link you provided, but received the same message - 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software.

Any other options ?

FM

[Sam_F]

Hi all,

If you're running into some issues installing the latest version of the SoundTouch app, you may have to bypass some Apple security settings. On your Macbook/iMac, go to Privacy & Security settings > General Tab > Go to the bottom of the window > Allow installation.

Let me know if that helps you out! If not, I'll be happy to continue assisting.

[Frontman]

Hi Sam,

Thanks for your information.

I accessed Security & Privacy > General and saw "Allow apps downloaded from: App Store and identified developers" already selected at the bottom of the window, not "allow installation".

Any more ideas ?

FM