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Re: 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software.

Thank you for letting us know! 

 

I'm so sorry that the troubleshooting advised has let to resolve your issue. I would recommend that you completely uninstall the application and then reinstall it. Hopefully, this will help to resolve any issues with the application. 

 

Let me know how you get on. 

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Oct 17, 2020

Problem installing soundtouch app on Mac Air

Tried to update SoundTouch app and kept going around in a loop....saw a post where the suggestion was to re-install. I did this but now won't install...get a message that says:

 

"SoundTouch-osx-installer" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

 

I can't get any further. The OS I am using is macOS Catalina version 10.15.7

 

Can anyone tell me how I can get this to install please?

Thanks

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Oct 17, 2020

Re: 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software.

I deleted the application as the 'uninstall' didn't work. The version that was suggested in the help article which I download won't install. I refer you to my original post which has the error message that comes up. There is nothing I can do to get around this?!? 

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Oct 17, 2020

Re: 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software.

Hi Sam_F

 

Thank you for your help, I have managed to install the app with your suggestion - much appreciated!