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GerardoRosales99
Participant
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Registered since

Feb 28, 2021

SoundTouch test mode

 

 

Bose product name

SoundTouch bar

Country

USA

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)SoundTouch

Detailed description of the issue and steps to reproduce I plugged it after a few weeks of being disconnected, and it has been in test mode. The only problem is that I lost the remote control

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

Tried to turne off or reseted with no aval

 

1 REPLY 1
Tegan_M
Moderator

Re: SoundTouch test mode

Hello,

 

Thanks for reaching out.

 

Can you please elaborate on the test mode you are set on, are you referring to the set up mode where you need to connect to your WiFi network? What is the LED status of your product?

 

Do let us know so we can provide the appropriate troubleshooting to you.

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