Soundbar 300 - Bose button plus 9 on remote doesnt work

[hungmaau84]

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Bose product name

Soundbar 300

Country

Netherlands

Firmware Version

App Version

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

Bose network does not show in wifi.

Next step suggests holding bose button + 9, that should be followed by all leds lighting up. They don't.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

When did you start to experience the issue? Did it work correctly previously?

Any troubleshooting steps you took

[Charlotte_G]

Hey @hungmaau84, welcome to the Bose Community! 

Could you first confirm if you have the SoundTouch 300 soundbar, or the Smart Soundbar 300?

So you're trying to put your soundbar into setup mode, is that correct? 

[hungmaau84 · Accepted solution]

@Charlotte_G 
I've been an idiot. I pressed (and held) Bose button + 9 button together.
The instructions clearly say Bose button first, then hold 9 button.

It worked. Apologies for the trouble. It was the SoundTouch 300 soundbar.

[Charlotte_G]

@hungmaau84 No need to apologize, glad that you've been able to work this out! 🙂