I can play Sirius XM on my Soundbar 500, but when I tell Alexa to stop the volume decreases for a moment and then goes back to the previous volume. No Alexa command stops Sirius XM from playing. Other music services work fine. The only way to stop Sirius XM from playing is to use the remote to turn off the Soundbar.
Feb 16, 2020
I have been experiencing some very strange behavior with SiriusXM on my Home Speaker 500 when starting to play through Alexa.
It seems as though once Alexa starts playing SiriusXM, nobody (neither Alexa nor the device) really knows it's playing, even though music is streaming. This occurs whether or not I have authorized SiriusXM in my Bose Music app.
In contrast, many other things seem to work:
(As expected means Alexa can tell me what song is currently playing, and can stop playing).
I'd be tempted to blame this on integration between Amazon and SiriusXM if it didn't seem to work properly on an Echo. Playing through the Bose Home Speaker 500 seems to add a problem.
Starting SiriusXM through Alexa is our most common use case. We can get audio to play, but not stop. So far, my only workaround is to ask Alexa to play Pandora, and then ask her to stop.
Thank you for posting and welcome to the community.
It's unusual that only SiriusXM is not being controlled when you use the Alexa commands and your other music services are working fine.
When you are playing SiriusXM stations, do you start them playing from the Bose Music app or by using an Alexa command? Do you notice any difference in the behavior with either method?
When you are using the remote, does the play/pause button stop Sirius playing, or does it have to be turning the soundbar off? Could you stop Sirius playing by changing the source using the remote, by selecting TV or Bluetooth?
I look forward to hearing from you.
When I start Sirius XM from the Bose Music App the remote is able to pause and play and the voice command to Alexa to stop works.
When I start Sirius XM from the Alexa voice command, it starts and play fine. However the remote does not control the music and then when I tell Alexa to stop, the sound level mutes some and then goes right back to the previous volume. The only way to stop the music is to power off by the remote.
Thank you for posting and contributing to the conversation.
Getting this extra information is very helpful for us. We do have a process that you can use to resolve this. It will completely clear out the previous communication with Alexa and the speakers, allowing you to set it back up as a fresh installation.
To do this follow these steps:
I know this is quite a long process, but it will get Alexa back up and running correctly for you. If you would like any assistance doing this, please do reach out to your local support team and they will be happy to help walk you through this. You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
Let me know how you get on.
Thanks for coming back to us, @Threeboyzmom.
I'm sorry that the suggested steps have not worked for you.
Have you tried removing the Sirius XM Music Service? You can do this in the settings menu of the application.
Let me know!
Yes I have removed and re-added the Sirius XM in the Music Service and the issue is the same.
I am suspecting that this is the result of a firmware update that was pushed to the soundbar earlier this year. This had been working fine for many months after I initially purchased the soundbar. I can not pinpoint the exact date that this issue began, but can you provide me the date that the last firmware update was pushed out to the soundbar.
Thank you for letting us know that Threeboyzmom.
The latest firmware for the HomeSpeaker 500, 7.0.9, was released on the 16th Jan 2020. It is possible that it could be related if the issue did start around that time.
Given the troubleshooting you have tried already, the next step to get this resolved, would be to contact your local support team so they can look into this further with you. You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
Let me know how you get on.