Soundbar 500 on Soundtouch App

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Quiet Contributor

Soundbar 500 on Soundtouch App

How can I integrate the soundbar 500 in the soundtouch app and with my other soundtouch speakers? 

6 REPLIES
Moderator

Re: Soundbar 500 on Soundtouch App

Hello Fille,

 

Thanks for the question.

 

The Soundbar 500 is part of our new Bose Music app and is not compatible with the SoundTouch ecosystem. The only compatible products for the Soundbar 500 are the Soundbar 700 and Home Speaker 500. A SoundTouch compatible soundbar is the SoundTouch 300.

 

If you have any other questions, let us know.

 

Kind Regards,

Joel - Community Support

Quiet Contributor

Re: Soundbar 500 on Soundtouch App

Hello Joel, 

Thanks for your answer. 

I do think that this shows no respect to the Bose Soundtouch Clients.

 

I owned a Sountouch 300 soundbar and I replaced it by a soundbar 500 because I've wanted the newest model in a smaller format which is more convenient for my setup. 

 

What is the explanation of Bose for not making their newest products compatible with the Soundtouch app ?

What is the roadmap for the sountouch products?  

 

Thanks, 

Filip

Moderator

Re: Soundbar 500 on Soundtouch App

Hello Filip,

 

I can certainly understand your concerns and questions. 

 

The Smart Home Product line was designed from the ground up for a new experience including the integration of Alexa although we will continue to support SoundTouch with updates for the foreseeable future, including custom URL streaming option and Airplay 2. 

 

If you have any other questions, let me know.

 

Kind Regards,

Joel 

Quiet Contributor

Re: Soundbar 500 on Soundtouch App

Hello Joel, 

 

Thanks for your answer. 

When does Bose foresee to make the soundar 500 available on the soundtouch app or to make the soundtouch products available on the Bose Music app. 

 

From a client perspective it's key for me that these products pair correctly. 

 

Thanks, 

Filip  

Moderator

Re: Soundbar 500 on Soundtouch App

Hi Filip,

 

Thanks for your feedback.

 

The Smart Home product and SoundTouch will not be able to work together since they are built on two separate platforms.

 

I will pass your concerns onto development thought. We do appreciate your input.

 

How are you enjoying the new Soundbar 500?

 

Warm Regards,

Joel 

Quiet Contributor

Re: Soundbar 500 on Soundtouch App

Hello Joel, 

 

Thanks for your answer. 

I do not Enjoy it for the moment as they are not pairable with each other.

 

The fact that Bose products would be able to work together seemed like a no brainer to me.  

 

So I'm disappointed in my soundbar 500. 

 

Best Regards, 

 

Fille