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Oct 1, 2020

Soundbar 500 unable to connect using Ethernet, WIFI working

Hi,

I would like to connect my soundbar with a Ethernet cable and not with WiFi. I’ve installed the soundbar and music app and when the soundbar is on WiFi, I can control it with my IPhone. When I connect the cable the App is unable to find and control my Soundbar, although the router and netwerk are the same.

is there a solution?

 

Wilkens

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Re: Soundbar 500 unable to connect using Ethernet, WIFI working

Hey Wilkens17,

 

Thanks for posting, 

 

I would love to help, this page here this full of great troubleshooting.

 

Let me know how you get on!

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Re: Soundbar 500 unable to connect using Ethernet, WIFI working

Unfortunately that doesn't help. App still does not find Soundbar when it is connected to a LAN.

 

Any other tips?

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Re: Soundbar 500 unable to connect using Ethernet, WIFI working

Hey Wilkens17,

 

Thank you for giving this a try. 

 

It's important that when you switch from Wi-Fi to Ethernet you re-set this up in the application. I have included a LINK HERE to assist you with popping your system into setup mode. From here, delete the soundbar from the application and then re-add it in the application. 

 

Let me know how it goes!

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New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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