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Nov 21, 2019

Soundbar 700 turn off while playing music

My Soundbar 700 turn off while playing music. I did a power reset, full device settings reset, deregister and reregister with Alexa, router reset, and the problem continues. After approximately one hour of playing music, the bar completely shut itself off.

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Re: Soundbar 700 turn off while playing music

Author Accepted Answer selected by Badcrash

Hello Badcrash, 

 

Thanks for reaching out to the Bose community. Welcome to the site!

 

I'm sorry to hear your Soundbar 700 turns off while playing music but I'd be more than happy to help you today. 

 

To give me a good insight into the issue, can you kindly confirm a few things for me? 

 

1. What service(s) are you using with the system? e.g Spotify.

2. How are you accessing the service? Via an app on the TV, Bluetooth, Airplay 2 or through the Bose Music app?

3. How is your Soundbar 700 connected to the internet, via WiFi, Extender, Ethernet? 

4. What volume level are you listening to the system at? 

5. Does the issue occur without fail at the same time? 

 

I'll look forward to hearing from you. 

 

Kind regards, 

 

Jeff G - Community Support

 

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New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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2 REPLIES 2
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Moderator

Re: Soundbar 700 turn off while playing music

Author Accepted Answer selected by Badcrash

Hello Badcrash, 

 

Thanks for reaching out to the Bose community. Welcome to the site!

 

I'm sorry to hear your Soundbar 700 turns off while playing music but I'd be more than happy to help you today. 

 

To give me a good insight into the issue, can you kindly confirm a few things for me? 

 

1. What service(s) are you using with the system? e.g Spotify.

2. How are you accessing the service? Via an app on the TV, Bluetooth, Airplay 2 or through the Bose Music app?

3. How is your Soundbar 700 connected to the internet, via WiFi, Extender, Ethernet? 

4. What volume level are you listening to the system at? 

5. Does the issue occur without fail at the same time? 

 

I'll look forward to hearing from you. 

 

Kind regards, 

 

Jeff G - Community Support

 

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

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Re: Soundbar 700 turn off while playing music

Thanks for your reply. This morning, I tried another factory reset (third time) and the soundbar is working now! The problem was only while playing music using Alexa. Using the bar for TV was never a problem.