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Soundbar 700 will not recognize HDMI cable with Samsung UN43NU6950

I am able to use the Bose 700 by connecting the speaker with a optical cable, however I need the optic port on my TV for a hearing impaired device.   I can not get the speaker to recognize the HDMI cable. Looking for any ideas to remedy the issue.

Thank you

 

Take Five

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Re: Soundbar 700 will not recognize HDMI cable with Samsung UN43NU6950

Hi Take Five,

 

Thank you for your post!

 

I'm sorry to hear of the issues you seem to be having with your Soundbar 700 and Samsung TV. I'll be more than happy to help! 

 

I would recommend doing an HDMI reset. Unplug the TV and the Soundbar from power for 30 seconds. Then plug-in the soundbar once rebooted select the TV source. Then, plug in the TV. This should restore audio for you.

 

Let me know how it goes! 

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Re: Soundbar 700 will not recognize HDMI cable with Samsung UN43NU6950

Jessie,   Thanks for the assistance,  unfortunately after 2 attempts, no success.  Very disappointing.  I have spent considerable time with this issue,  which is unusual for a Bose product.  May be just me ,  however this has not been my favorite Bose experience and I own just about everything Bose makes.

Any other ideas?  Thanks again

Takefive

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Re: Soundbar 700 will not recognize HDMI cable with Samsung UN43NU6950

Hey Takefive,

 

Just to double-check something simple with you on this, do you have the HDMI cable from the soundbar connected to the HDMI-ARC input on your TV? It does need to be connected to the ARC input for it to work with your TV as that is the Audio Return Channel for connecting soundbars and other audio devices.

 

When connected with this port, you will also want to make sure HDMI-CEC is enabled on your TV. On Samsung TVs, this will be called AnyNet+ and will allow the soundbar and TV to communicate with each other correctly.

 

I hope this does the trick for you, let us know!

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Re: Soundbar 700 will not recognize HDMI cable with Samsung UN43NU6950

I checked the SRC and yes it was off.  I turned it on and still no success.   I turned everything off and disconnected the cable and still no luck.  Any other ideas?  Thank you

Cheers,

takefive