Hey @BillMC,
You've certainly come to the right place!
It seems you're facing some difficulties getting your system set up - sorry to hear that. Were you noticing these same issues when using your Windows 7 system or have they only occurred since upgrading to Windows 10?
I gather you've tried the standard setup, which doesn't seem to be bringing you much joy. I'd personally recommend you have a look at the steps listed on the community thread HERE.
Those steps will get you connected. Do let me know if you run into any problems!
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