Soundlink Air Set up Windows 10

[BillMC]

I am not sure this is the right place as the product is old.

Issue is I have  a new Windows 10 computer (was 7) and the setup at bose.com/setup just freezes every time and I cannot set up the Soundlink Air.

It plays fine music but at the minute I have no way to get it on the wifi network?! 

Help!

Bill

[Sam_F]

Hey @BillMC,

You've certainly come to the right place!

It seems you're facing some difficulties getting your system set up - sorry to hear that. Were you noticing these same issues when using your Windows 7 system or have they only occurred since upgrading to Windows 10? 

I gather you've tried the standard setup, which doesn't seem to be bringing you much joy. I'd personally recommend you have a look at the steps listed on the community thread HERE.

Those steps will get you connected. Do let me know if you run into any problems!