Hello Robmo62,
Thanks for getting back to us.
I am so sorry you are having this issue. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and talk this issue through with them. They have the ability to look into your system and see what is happening. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.
Kind Regards,
Vicky W
