Soundtouch 10 volume automatically adjusting without me touching it.

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MJO
Silent Starter

Soundtouch 10 volume automatically adjusting without me touching it.

I'm having issues with my soundtouch 10 speaker set volume adjusting/getting low (almost inaudible) without me messing with volume or settings. This happens a lot on "play all" and only the speaker chosen initially is having this issue. But it happens on both of them. Everytime a text/notification comes in it does this, and at the end of songs, without going back the original volume I had it on. Please advise.

1 REPLY 1
Moderator

Re: Soundtouch 10 volume automatically adjusting without me touching it.

Hi MJO, 

 

Thanks for posting and welcome to the community. I am sorry to hear that you are having this issue and would love to assist you further. 

 

Can you please confirm which source you are playing when you are attempting to play all? For example through the SoundTouch app via Bluetooth etc. I would also recommend that you perform a reset on both the router and the SoundTouch 10 via turning off your product and disconnect the power cord for 30 seconds.

 

I look forward to hearing back from you and if any other community members have also had this issue please do let us know. 

 

Kind Regards, 

Hector B - Community Support