Zaniner
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Jan 24, 2020

Soundtouch 10

I have two soundtouch 10 speakers. Everytime I try to connect via the soundtouch app on my android smartphone it does not identify the speakers.  I have to constantly go through the reconnect process.  The app is installed on two phones that are usually present at the same time.  Any thoughts on why and how to fix?

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Re: Soundtouch 10

Hi Zaniner, 

 

Thank you for your post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with your SoundTouch 10 speaker in the application. I will do all I can to assist you! 

 

Firstly, I would recommend making sure that you are using the same wifi network on your source device as the SoundTouch 10 is connected to. This is also the same for duel band networks (2.4 or 5G networks). 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Communtiy Support 

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