Hello79
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Feb 22, 2021

Soundtouch 20 will not turn on

my speaker has a bar that loads on the screen then shuts off.  How do I fix this?  

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Sam_F
Moderator

Re: Soundtouch 20 will not turn on

Hey Hello79,

 

Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to hear you're not able to power up your SoundTouch 20 system - but I'd be happy to assist.

 

Did this randomly happen overnight, and was this caused by a recent power surge or power cut? Have you tried a reset by unplugging it from power for two minutes, connecting it to a new power outlet, and testing again? This will help clear any underlying issues - do let us know if things improve or not!

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Hello79
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Feb 22, 2021

Re: Soundtouch 20 will not turn on

I tried multiple times unplugging the speaker.  The bar on the screen continually fills once the speaker is plugged in then the screen goes blank.  After alittle while the bar comes back fills and the screen goes blank again.

Hector_B
Moderator

Re: Soundtouch 20 will not turn on

Thanks for updating us on this! 

 

Let's explore these troubleshooting steps here, should the issue still persist after attempting these steps I would recommend reaching out to us via the Contact Us page here to explore service options for the system.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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