bkbonew
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Jul 12, 2019

Soundtouch 30 Series III White Vertical Bar in Display

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Bose product name

Soundtouch 30 Series III

Country

USA

Firmware Version

26.0.1

App Version

26.0.5

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
N/A - just looking at the display with nothing on

Detailed description of the issue and steps to reproduce

Yesterday I noticed a white vertical bar from top to bottom of the display screen.  The clock still displays but the bar is through it.  The rest of the display shows what is playing etc, except the white bar won't go away.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Kitchen

When did you start to experience the issue? Did it work correctly previously?

Yesterday

Any troubleshooting steps you took

Unplugged speaker, waited 5 min, plugged back in.  Checked software app for update, none available, checked Bose support forum and googled it, nothing found.

 

3 REPLIES 3
Tegan_M
Moderator

Re: Soundtouch 30 Series III White Vertical Bar in Display

Hey bkbonew,

 

Thanks for reaching out, sorry to hear that you are having this experience, we appreciate you taking the time to perform some great troubleshooting.

 

Are you able to send us an image of your display showing this white line? This will give us a clearer understanding on what is going on here, you can drag and drop an image into your community post 

 

I look forward to hearing from you.

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bkbonew
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Jul 12, 2019

Re: Sound touch 30 Series III White Vertical Bar in Display

I am trying to attach a photo to this message but I keep getting an error that the message was removed due to HTML formatting.  I haven't added any formatting.

bkbonew
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Re: Soundtouch 30 Series III White Vertical Bar in Display

Attached is a photo.

 

IMG_41261.jpeg