ba@avdigital.se
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Feb 21, 2021

Soundtouch 30 dead after powerless

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Bose product name soundtouch 30

 

Country Sweden

 

Firmware Version dont know 

 

App Version dont know 

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce Wont start is dead 

have been stored without power for 1 year it worked perfectly when it was put into storage.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)just black and dead 

 

When did you start to experience the issue? Did it work correctly previously?

yes

 

Any troubleshooting steps you took

trying to reset but no use as its no power and display is black

 

1 REPLY 1
Vicky_W
Moderator

Re: Soundtouch 30 dead after powerless

Hello there, 

 

Welcome to the community. 

 

I am truly sorry that you are facing power issues with your SoundTouch 30 and would love to help. There are a great range of troubleshooting steps we can try. A reset was a great start. Check out the other steps here and let me know how you get on!

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