bhernandez_smc@yahoo.com
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Jan 10, 2015

Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Connectivity of Soundtouch 30 and cinemate 130 drop when I connect to asus rt-ax86u (wifi 6 tech). Is this because of compatibility issue with the new wifi 6? Everything normalizes when I shift back to rt-ac87u (wifi 5 tech). 

 

 

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Pirata
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Mar 17, 2021

Re: Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Same problem here with a Soundtouch 30 on Asus RT-AX58U (Wifi6)

 

If I restart the speaker the connection works fine for a few minutes but suddenly is lost. After that the speaker is not reachable though app or Spotify but Router shows a solid 2.4GHz connection.

 

I've been trying some router adjustments but nothing seem to work

 

Any thoughts?

 

Thanks.

Jessie_O
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Re: Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Hey Pirata, 

 

Thank you for your post and welcome to the Community! 

 

I would recommend that you try resetting the router. You can do this by unplugging it from power and waiting 30 seconds before plugging it back in. 

 

Do you also experience the same thing when you connect to the 5G? 

 

I look forward to hearing from you!

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bhernandez_smc@yahoo.com
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Jan 10, 2015

Re: Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Hi,

I tried resetting but sadly problem still persisted. I went back to wifi 5 using another router and it resolved the issue. Is there a new firmware for sountouch 30 and cinemate 130 for stable connevtion to wifi 6?

 

Thanks,

Brian

Jessie_O
Moderator

Re: Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Thanks for coming back to us!

 

I’m sorry to hear that the reset has not resolved your issue.

 

I would recommend factory resetting your product and then removing it from the application and setting it up again from scratch. To factory reset your SoundTouch 30, you will need to press and hold the 1 and volume – buttons until it counts you down.

 

Let me know how you get on!

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daryljmullen
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Nov 21, 2018

Re: Soundtouch 30 drops connectivity with asus Rt-ax86u (wifi 6)

Only cure is to use older products with a non AX router. 
eg if you have an old ASUS router create a mesh system and bind the older ST to that older non AX router