PeterRD
Participant
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Registered since

Jun 12, 2021

Soundtouch 30

 

 

Bose product name

SoundTouch30

Country

Denmark

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on iphone7

Detailed description of the issue and steps to reproduce

After 10-15 minuts the SoundTouch30 looses conection to my wifi mash-connection (Google nest). I must then connect my phone to the primery wifi connection and back again to the mash-connection. Then i Can hear 10-15 minuts of Music again ontil the problem starts all over again.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

I tryed to Update my app and Bose-device. I tryed re-installing connection to the Bose in the app.

 

1 REPLY 1
rickatk
Expert
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Registered since

Nov 12, 2015

Re: Soundtouch 30

Check your wifi router location. Make sure there are no antennas next to the ST30. Consider Ethernet connection if that is the case.