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robertodimat
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Registered since

Jan 13, 2017

Soundtouch 300 Samsung tv HDMI ARC connecting problems

I have a Bose Soundtouch 300 and a Samsung UE49KS7002 television. It used to work good, but after I needed the unplug everything for a new piece of furniture and connected it again it's not working anymore. I've tried many things:

 

- Unplugging the tv for hours

- Unplugging the Soundtouch for hours

- Resetting the tv

- Resetting the Soundtouch

- New HDMI-cables
- Contacted Samsung

Nothing seems to help so far. I've been trying everything for over a week now and it's a bit frustrating. I've read a lot of articles on this site. Does anyone have a solution?

1 REPLY 1
Charlotte_G
Moderator

Re: Soundtouch 300 Samsung tv HDMI ARC connecting problems

Hey @robertodimat, thanks for posting!

 

It's a shame to hear that you're no longer able to enjoy your SoundTouch 300 soundbar since unplugging the system. I'd love to see what we can do to get this working again.

 

The troubleshooting steps you have been through are great. Next, I would recommend that you perform a HDMI reset. To do this:

  1. Unplug both the TV and Soundbar from power and wait 30 seconds.
  2. Plug in the Soundbar. Wait for it to reboot and select the TV source.
  3. Plug in the TV

Please let me know the outcome of this.

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