Soundtouch 300 blinking TV light white

Audible Advocate

Re: Soundtouch 300 blinking TV light white

Flashing led is back
Moderator

Re: Soundtouch 300 blinking TV light white

Hi 24803202, 

 

Thank you for the post. Was the system working normally otherwise? Was it possibly muted by chance? Have you tried unplugging the system from power for a solid minute? If you disconnect your sources from the soundbar, does the TV LED continue flashing? Let us know. 

 

 

Kind Regards


Brent - Bose Support

 

 

Audible Advocate

Re: Soundtouch 300 blinking TV light white

Brent,

The system was working, with other issues for a couple of months (periodically dropping from  the network). It has been disconnected for various durations, the longest being overnight for eight hours. 

It has not been muted in error. The only source I have connected is an optic connection and yes, it continues to blink when disconnected. 

Audible Advocate

Re: Soundtouch 300 blinking TV light white

I have just disconnected both the power and optical connector again, repowered the system and the led is no longer flashing, for how long, only time will tell. 

 

Friendly Fanatic

Re: Soundtouch 300 blinking TV light white

Not for long for sure.
Silent Starter

Re: Soundtouch 300 blinking TV light white

9 pages of comments and still no answer. Using with optical cable and it keeps blinking. Unplugging didn’t help
Highlighted
Moderator

Re: Soundtouch 300 blinking TV light white

Hi 24803202 and StriveForBest, 

 

Our apologies for the issue. If reloading the software and resetting the system doesn't resolve it, the unit will need to be either serviced or exchanged. Your local service group can be found by going HERE, selecting your region, then "Contact Us". 

 

 

Kind Regards


Brent - Bose Support

Friendly Fanatic

Re: Soundtouch 300 blinking TV light white

Are you kidding ?? All of us had perfectly working units. And just after a software update we have the same exact problem. And now you say that we have to exchange it with all the time we will spend to do it. If issue is software related problem will occur again.
Quiet Contributor

Re: Soundtouch 300 blinking TV light white

I do have the same opinion.

the system works properly for 1/2 a year. After updating the software immediately the problem occurs.

Can you at least explain what the real issue is, did we damage the hardware by updating the software? That could be the only reason to exchange the system.