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Jan 26, 2020

Soundtouch APP Will not connect to Spotify via wifi

I have lost connection between  soundtouch app and spotify, via WIFI, even though this has worked for years.


I have tried removing devices apps etc to no avail however the soundtouch app will allow me to connect to my SA5 via Blue tooth


I also have a cinemate that I cant connect to 


Re: Soundtouch APP Will not connect to Spotify via wifi

Hello Leetrev, 


Thanks for reaching out and welcome to the Bose Community Forums. 


I am sorry that you are having some issues. Let's get them resolved. I would like to start by confirming a few things: 

  • When you say that the connection is lost, what do you mean? Is there anything being shown?
  • Are you able to see Spotify within the SoundTouch app? 
  • Are you able to use the Spotify app on your phone? 
  • Which CineMate do you have? 
  • Did anything happen when this stopped working? 
  • What phone do you have and what firmware is it running? 

I look forward to hearing back from you. 


Kind Regards, 

Vicky W - Community support 



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