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Jun 4, 2020

Soundtouch stereo jc

The system can be found on my network but couldn’t add the speaker to my soundtouch account ? The soundtouch link that is connected to the accoustimass has WiFi light glowing white and the system will work via Apple play but not using soundtouch app ? 

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Moderator

Re: Soundtouch stereo jc

Hello, 

 

Thanks for reaching out, we would love to do what we can to help. 

 

So I can provide you with the most accurate information, what SoundTouch product do you own? Please use this link to help you in identifying your product model. 

 

I look forward to hearing from you.

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Jun 4, 2020

Re: Soundtouch stereo jc

The system is soundtouch stereo jc 2014 serial no [SN hidden by Moderator]

i have tried all the troubleshooting points but to no avail. It does all work via apple play but not through the Bose app which means I cannot use the controller. I recently purchased a wave 1V with pedestal and the Bose app is picking that up. 

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Re: Soundtouch stereo jc

Thank you for clarifying, Andybatterham. That is quite strange!

 

At what point during the app set up do you run into issues, and are you prompted with any error codes or messages?

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Re: Soundtouch stereo jc

thank you for getting back to me, resolved the issue by connecting the system to computer and updating the software took awhile but all connected now

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Re: Soundtouch stereo jc

Hey Andybatterham,

 

Thanks for the update! I'm glad to hear you have for this connected and ready to go!

 

If you could mark your post as a solution to this issue, I'm sure other users in the future would find this really helpful too.

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