arnoldvelasquez@yahoo.com
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Dec 22, 2019

Soundtounch 30 no sound afer updated

 
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Tegan_M
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Re: Soundtounch 30 no sound afer updated

Author Accepted Answer selected by arnoldvelasquez@yahoo.com

Hi Arnold, 

 

Thanks for reaching out, welcome to the community. I am sorry to hear that your SoundTouch 30 no longer appears to be playing audio. 

 

What I would firstly suggest is that you perform a reset of your speaker. This can be done by disconnecting your speaker from power for 30 seconds then reconnecting. 

 

If this shows no sign of improvements, can you please inform us on what the WiFi LED states on the front of your system when you attempt to play audio. If you are not able to play audio from WiFi, can you try connecting via AUX. 

 

I look forward to hearing from you. 

 

Kind regards,

Tegan M - Community Support

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4 REPLIES 4
Tegan_M
Moderator

Re: Soundtounch 30 no sound afer updated

Author Accepted Answer selected by arnoldvelasquez@yahoo.com

Hi Arnold, 

 

Thanks for reaching out, welcome to the community. I am sorry to hear that your SoundTouch 30 no longer appears to be playing audio. 

 

What I would firstly suggest is that you perform a reset of your speaker. This can be done by disconnecting your speaker from power for 30 seconds then reconnecting. 

 

If this shows no sign of improvements, can you please inform us on what the WiFi LED states on the front of your system when you attempt to play audio. If you are not able to play audio from WiFi, can you try connecting via AUX. 

 

I look forward to hearing from you. 

 

Kind regards,

Tegan M - Community Support

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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arnoldvelasquez@yahoo.com
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Dec 22, 2019

Re: Soundtounch 30 no sound afer updated

I already did the master reset on the system. Wifi status is steady white. Still no sound even on bluetooth connection and Aux. i also try the manual update on the USB. 

Jeff_G
Moderator

Re: Soundtounch 30 no sound afer updated

Hey Arnold, 

 

Thanks for getting back in touch. 

 

I'm sorry to hear you are still having issues. May I suggest forcing the speaker into another update as this may help. To force an update, press and hold preset 4 and the Vol- buttons together for around 10 seconds. 

 

Be sure to let me know how you get on. 

 

Kind regards,

 

Jeff G

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arnoldvelasquez@yahoo.com
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Re: Soundtounch 30 no sound afer updated

.To force an update, press and hold preset 4 and the Vol- buttons together for around 10 seconds. DONE. Still the same problem no sound.