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Bose product name : Bose SoundTouch 20
What devices were you using that were affected and what version are they on : iPhone 11 iOS 14.4
Detailed description of the issue and steps to reproduce : so I was listening to music and the speaker was working perfectly and then suddendly it stopped to play music with no volume , but on my phone was still playing and connected to the speaker , what I mean is that the speaker does not produce sound anymore but it still works
What environment do you experience the issue in? , in my veranda
When did you start to experience the issue? Did it work correctly previously? The issue came all at once like from nowhere , it stopped to produce sound and it was working perfectly well before
Any troubleshooting steps you took
i reset the speaker , tried to see if it was muted and I upgraded it to the latest software update