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Dianne Sauve
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Jun 9, 2021

Sport earbuds won’t pair with Soundtouch 10

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Charlotte_G
Moderator

Re: Sport earbuds won’t pair with Soundtouch 10

Bose Best Answer selected by Moderator Jeff_G

Hi @Dianne Sauve, welcome to the Bose Community! 

 

Could you start by letting me know what you're wishing to achieve by connecting the Sport Earbuds to your SoundTouch 10? Do you want audio to play through both of the systems at the same time? 

 

At this time, it's not possible to connect Bluetooth headphones to your SoundTouch 10. This is because the SoundTouch 10 is a Bluetooth receiver and not a transmitter. You can only send audio to be streamed the the speaker, but not have audio directed from the speaker to headphones. 

 

I hope this makes sense. Please get back to me with any questions you may have.

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2 REPLIES 2
Charlotte_G
Moderator

Re: Sport earbuds won’t pair with Soundtouch 10

Bose Best Answer selected by Moderator Jeff_G

Hi @Dianne Sauve, welcome to the Bose Community! 

 

Could you start by letting me know what you're wishing to achieve by connecting the Sport Earbuds to your SoundTouch 10? Do you want audio to play through both of the systems at the same time? 

 

At this time, it's not possible to connect Bluetooth headphones to your SoundTouch 10. This is because the SoundTouch 10 is a Bluetooth receiver and not a transmitter. You can only send audio to be streamed the the speaker, but not have audio directed from the speaker to headphones. 

 

I hope this makes sense. Please get back to me with any questions you may have.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Dianne Sauve
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Registered since

Jun 9, 2021

Re: Sport earbuds won’t pair with Soundtouch 10

Thank you so much! Yes, your answer was very helpful. I was hoping to listen to my music on my Soundtouch system while sitting outside without hearing planes, trains, and automobiles. Lol. I did use them for the first time on a flight this week to listen to music on my iPhone and watch a movie and I think I should have spent the extra $ and bought the noise canceling earbuds.