Nov 9, 2019
When I ask my Bose 300 smart speaker to play Spotify I get a message “sorry that device is offline.” I’ve linked Spotify in the Bose Music app and music plays from the app and presents; but voice commands don’t seem to work. I also can’t pause or skip tracks using my voice with Alexa. Thanks for any suggestions.
Thanks for posting and welcome to the Bose Community. I am very sorry to hear that you are having some issues with your speaker and Alexa and would love to assist you further.
Firstly can you please test with another voice assistant to see if you are still unable to perform the steps you are attempting with Spotify? You can remove Alexa by opening the Bose Music App > Selecting the Home Speaker 300 > Settings > Voice Assistant > Remove account and then adding Google Assistant.
I would also recommend that you perform a reset on your speaker, you can do this by turning off your product and disconnecting the power cord for 30 seconds.
Please update me on the result of these steps and if any other users are having a similar issue please do let me know.
Hector B - Community Support
Mar 8, 2020
Exactly the same error, Ive tried to reset but still getting the problem. I can play music through wifi vía Spotify, so link to Spotify is correct, but im not getting response to the voice comands for Spotify. How can i solve this?