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Registered since

Jun 13, 2021

Streaming custom url

Since the advent of TuneIn in the UK I have only been able to access one Rockabilly station. I cannot stream any others via a Custom URL and my Soundtouch 20 has become a useless redundant and expensive ornament. One of the stations I have tried to stream is Rockin 247 radio and when I enter the URL I just get an error code 3101/2. Can somebody help please before I put my Bose speaker on eBay and buy a Sonos.


Bose product name

Soundtouch 20



Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Streaming custom url

Hey SCAR64, 


Thanks for your post on the Community and welcome! 


I'm sorry to hear that you are experiencing some difficulties with the Custom URL and will do all I can to assist you. 


The 3101 error is a 'Cannot Complete Action Error'. This is very broad and there could be a number of different things causing this. 


In order to get a better understanding of the issue you are experiencing, I'll need a little more information. 


Can you tell me if you have been able to stream the radio station on their native website? This will help us know if the problem is the music provider themselves, feel free to send the URL over to us. 


Is the station native to the UK or is it from a different region? The availability in the UK may change if the station is native elsewhere. 


In the meantime, I would recommend that you force close the application. I have included some instructions for Apple and Android. I would also recommend temporarily disable any security/ anti-virus or firewall and try again. This will let us know if the software in these features is preventing communication. 


I look forward to hearing from you! 

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