Trying to Set up Soundtouch With WD NAS: A Tale Of Woe
My tale begins with a sudden and inexplicable loss of service. Before I begin, let me describe my home setup. My wife and I have been using a Bose Lifesyle system for years and have since added a Sound Touch 10 and a Portable Sound Touch speaker - all are controlled the app on our iPads and wife's iPhone. We plaly music stored on a Seagate NAS, which is Ethernet connected to a Google Mesh router (three mesh nodes throughout the house). All has worked well until recently, all of a sudden, we are unable to access our music via the Soundtouch app. All manner of troubleshooting on my part, including resetting the NAS, routers, deleting and re-installing the apps on our iPads, failed.
Finally, I contacted Sountouch tech support via telephone. There were several lengthy telephone sessions - one even included having a guy remotely get on my desktop. We were unable to find the cause nor fix the problem; in the end, the tech support guy theorized that our Seagate NAS might be the culprit and suggested I get wither a Western Digital My Cloud NAS or a Synology device, as Soundtouch works fine with either of those products.
Needing more storage anyway for backups, I decided to go out and by a second NAS - a WD My CLoud 4TB device. After getting it installed on our network (physically plugged into one of the Google mesh nodes), I soon discovered that I would probably need something called Plex. Ultimately, I ended up with a Plex foldler on my NAS and copied our music files into the Ples/shared music folder. But the Soundtouch app can't see the new deivice and hence access the music.
A subsequent call to Soudtouch Tech Support resulting in another 1:30 session with, once again, the technician remotely accessing my computer. Turns out, he knows nothing about Plex, which I have since learned is a third party media server. On my own, I have learned that I need to install a Plex server on my NAS so that it feeds media content to a client; whether Soundtouch is a Plex client or I need to install a Plex client and somehow mate it to Soundtouch is still a mystery to me... At any rate, I found a video that supposedly guides one on how to set this all up click here. But I guess this is old and stuff has evolved (devolved?) since then, as my WD Discovery app does not know anything about Plex servers.
Undaunted, I went to the Plex site, created an account, and found that I can download a server to my WD NAS, but there's a hitch: Plex wants to know what model MY Cloud storage device I have:
Guess what? I have no friggin clue as to what model I have - there is nothing on the box or on the device to help me. So, I try to find Plex Tech Support and there is none, just a user forum. And that's where I am. Somewhat closer to a solution, but increasingly disappointed with the whole thing. Bose tech support set my expectation by claiming that this would be easy and then failed me. And it seems that in order to plat music on my Bose devices, I now have to resort to a Rube Goldburg setup with second and thrid party players, and I need to be technically savvy enough to know all about DLNA devices instead of a 68 year old retired guy who simply wants to listen to his music.
We recently moved into a new home and have been considering buying a new Lifestyle system for the living room and relegate the old Lifestyle to the basement when we get it finished. Now, I'm thinking perhaps I should consider a competing product, but my concern is that the competition likewise has similar support issues.