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Nov 8, 2019

Unable to select my iTunes music library. after software update

Following a Soundtouch App software Upgrade I had some installation issues which were resolved by removing the previous installation and then reloading a fresh install.  However, when attempting to add my iTunes library as a music library I hit a brick wall.  It moves to the correct screen but both the option for my Mac and for Windows are there but greyed out.  Apart from going back to the previous page I cannot see any other options to select.   I have trawled through many posts and I have carried out checks on my preferences.  I am running Mac OS Catalina 10.15.1 and Soundtouch App version is 23.0.0 protocol version 64.

Can you help me with this please.

 

kind regards Roy

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Nov 12, 2015

Re: Unable to select my iTunes music library. after software update


@RoyC wrote:

Following a Soundtouch App software Upgrade I had some installation issues which were resolved by removing the previous installation and then reloading a fresh install.  However, when attempting to add my iTunes library as a music library I hit a brick wall.  It moves to the correct screen but both the option for my Mac and for Windows are there but greyed out.  Apart from going back to the previous page I cannot see any other options to select.   I have trawled through many posts and I have carried out checks on my preferences.  I am running Mac OS Catalina 10.15.1 and Soundtouch App version is 23.0.0 protocol version 64.

Can you help me with this please.

 

kind regards Roy


Your experience is not atypical unfortunately. The macOS SoundTouch updater has been fussy for the last few iterations and requires an install after the old version is deleted. This is well documented.

 

macOS Catalina brings a new version of music player which comes in line with iOS. iTunes is no longer. As such the previous function of SoundTouch, being able to access the iTunes library, is no longer available. Again well documented. Bose is “working” on the problem.

 

You can still access Apple Music using BlueTooth or AirPort Express.

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Nov 27, 2018

Re: Unable to select my iTunes music library. after software update

There is a way around the update issue that has been documented elsewhere on this forum.

After you have done the update and nothing appears to have worked go to the Soundtouch folder within Applications and look in the 'Update' folder. The update package should be here. If you double click it it will then launch the installer and update the app without losing any of your settings.

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Nov 13, 2019

Re: Unable to select my iTunes music library. after software update

I am also having this issue. I was able to update the app, but the iTunes button is still greyed out.  

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Feb 15, 2020

Re: Unable to select my iTunes music library. after software update

Hi

Any update on this?

Still both options greyed out.

Thanks

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Re: Unable to select my iTunes music library. after software update

Hi All,

 

Thank you for posting and contributing to the discussion.

 

As @rickatk mentioned in his post, on Catalina, iTunes is no longer a program you can install. It has been replaced by Apple Music and this does not use the XML library files that the SoundTouch app needs to be able to access the information in the music library.

 

We do however have a workaround available that you can use, to continue using your music libraries on SoundTouch with Catalina. You can find the steps on how to set this up HERE.

 

I hope this helps.

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