Upcoming SiriusXM Update and Improvements

[tugos]

Hi Vicky_W

I have done everything that is mentioned in this post, uninstalling and reinstalling the app, turning off/on the router, logging out my account, etc....

Everything was working perfect until the app forced me to install the 25.0.4 firmware, protocol version 65, app version 25.0.4.

Please help me to go back were everything was ok.

Manuel

[Sam_F]

Thank you for trying all of that, @tugos.

Have you noticed that you have a hard time accessing the SiriusXM service when using a different device to run the SoundTouch app?

[tugos]

Hi Sam_F

I can´t access to SiriusXM on my IPad, Macbook, Iphone, Windows PC.... because there is no SiriusXM service! It has been erased from the Music Services Availables on the App since I updated.

I only have Spotify, Deezer and Amazon Music available at this time. 

Manuel

[Charlotte_G]

@tugos Thanks for letting us know! Could you confirm the country you are located in?

[tugos]

United States

[Jessie_O]

Thanks @tugos. 

Can you also let us know if you have any issues using SiriusXM outside of the SoundTouch application?

[tugos]

Right now I am listening to SiriusXM on the iPhone app without problem, and I have listened on line on my MacBook on the page.

[Sam_F]

That's very odd. Would you be able to sign out of your SoundTouch account, then reboot your router by disconnecting it from power for two minutes? This may clear any underlying service issues you're experiencing. After, sign back into your SoundTouch account and let me know if you notice any change.

[tugos]

Hi again

The same, no SiriusXM service on the options of the App. Please help Us.

[Jessie_O]

Thanks for coming back to us!

Have you tried creating a new SoundTouch account?

Let me know how you get on!