Highlighted
Participant
  • 0
  • 6
  • 0
Registered since

Jun 15, 2020

Re: Upcoming SiriusXM Update and Improvements

Hi Vicky_W

I have done everything that is mentioned in this post, uninstalling and reinstalling the app, turning off/on the router, logging out my account, etc....

Everything was working perfect until the app forced me to install the 25.0.4 firmware, protocol version 65, app version 25.0.4.

Please help me to go back were everything was ok.

Manuel

 

 

 

Highlighted
Moderator

Re: Upcoming SiriusXM Update and Improvements

Thank you for trying all of that, @tugos.

 

Have you noticed that you have a hard time accessing the SiriusXM service when using a different device to run the SoundTouch app?

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 6
  • 0
Registered since

Jun 15, 2020

Re: Upcoming SiriusXM Update and Improvements

Hi Sam_F

I can´t access to SiriusXM on my IPad, Macbook, Iphone, Windows PC.... because there is no SiriusXM service! It has been erased from the Music Services Availables on the App since I updated.

I only have Spotify, Deezer and Amazon Music available at this time. 

Manuel

Highlighted
Moderator

Re: Upcoming SiriusXM Update and Improvements

@tugos Thanks for letting us know! Could you confirm the country you are located in?

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 6
  • 0
Registered since

Jun 15, 2020

Re: Upcoming SiriusXM Update and Improvements

United States

Highlighted
Moderator

Re: Upcoming SiriusXM Update and Improvements

Thanks @tugos


Can you also let us know if you have any issues using SiriusXM outside of the SoundTouch application?

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 6
  • 0
Registered since

Jun 15, 2020

Re: Upcoming SiriusXM Update and Improvements

Right now I am listening to SiriusXM on the iPhone app without problem, and I have listened on line on my MacBook on the page.

Highlighted
Moderator

Re: Upcoming SiriusXM Update and Improvements

That's very odd. Would you be able to sign out of your SoundTouch account, then reboot your router by disconnecting it from power for two minutes? This may clear any underlying service issues you're experiencing. After, sign back into your SoundTouch account and let me know if you notice any change.

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Highlighted
Participant
  • 0
  • 6
  • 0
Registered since

Jun 15, 2020

Re: Upcoming SiriusXM Update and Improvements

Hi again

The same, no SiriusXM service on the options of the App. Please help Us.

Highlighted
Moderator

Re: Upcoming SiriusXM Update and Improvements

Thanks for coming back to us!

 

Have you tried creating a new SoundTouch account?

 

Let me know how you get on!  

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!