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Registered since

May 18, 2020

Volume starts out way too loud



When I first pair my Samsung phone to the speaker, it automatically jumps to about 75% of the total volume.  I then place it down to about 25%.  However, when I go in and begin playing music from my Apple Library the volume jumps back to 75% most of the time.  I wouldn't care too much about this because I like listening to my music loud, but this speaker is at my office, which is in a healthcare facility.  


Thank you for any feedback you can give me on how to fix this issue.


Take care,



Re: Volume starts out way too loud

Hi Mike, 


Welcome to the community. I am sorry that you are having this experience with your speaker, we would love to look into this with you. 


So I can provide you with the most accurate information, what product do you own? Please use this link to help you in identifying your product model. 


I look forward to hearing from you! 😊

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