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just bob
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Jun 19, 2021

Won't stay connected

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name Sound Touch 30

 

Country USA

 

Software Version 26.0.1

 

App Version 26.0.3

 

What devices were you using that were affected and what version are they on  Samsung Galaxy S7 on Android 8, iPad iOS12, and home Wi-Fi.

Detailed description of the issue and steps to reproduce Connect to any device and the speaker plays for about 3 to 10 minutes and then turns off.

 

What environment do you experience the issue in? (Quiet home.)

 

When did you start to experience the issue? Did it work correctly previously? When new it worked fine. After a few speaker updates this problem started.

 

Any troubleshooting steps you took Check for updates and read forums, no help so far.

 

 

1 REPLY 1
Marvin_B
Moderator

Re: Won't stay connected

Hi just bob.

 

Welcome to the Community! Thank you for your post.
I understand that your Soundtouch 30 is having power issues by turning off after 2-3 mins.

 

Please try to troubleshoot the issue using the steps on this LINK.

 

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