Solved! Solution.
Hi leobose,
Thank you for posting and welcome to the Bose Community.
I'm sorry to see the error you're running into when trying to stream your favorite stations with SoundTouch, but I'd like to help.
TuneIn as a service cannot be removed from the SoundTouch app as it is an embedded source. There are a few things I can recommend to try to improve your experience.
If the errors continue to happen can you let me know what exact stations are producing this error?
Kind Regards,
Joel - Community Support
Hi leobose,
Thank you for posting and welcome to the Bose Community.
I'm sorry to see the error you're running into when trying to stream your favorite stations with SoundTouch, but I'd like to help.
TuneIn as a service cannot be removed from the SoundTouch app as it is an embedded source. There are a few things I can recommend to try to improve your experience.
If the errors continue to happen can you let me know what exact stations are producing this error?
Kind Regards,
Joel - Community Support
Hi Arsenal119,
Thanks for your post and welcome to the community. We are very sorry to hear that you are having issues with your TuneIn service, however I would love to help. Have you tried adding other radio stations to ensure that the issue isn't with .977?
I look forward to hearing your response.
Kind Regards,
Hector B
Hi Arsenal119,
Thanks for updating us on the situation. I can confirm that we have also tested this radio station and have come across this same issue. Can you please confirm that the station you are attempting to access is HOT 97.7 Today's latest hits?
Can you please let us know if you are also getting an error message at all?
Kind Regards,
Hector B
Hi Arsenal119,
Thanks for providing us with that information. I deeply apologize for this inconvenience, I have escalated this issue to our engineering team and will attempt to get this issue fixed asap. In the meantime I would recommend playing the Radio station via Bluetooth to the speaker.
Again I am sorry for this inconvenience.
Kind Regards,
Hector B
Hello Hector,
Today I got confronted with the errors mentionned 4501 & 4601.
I onderstood you and your team were looking to solve the problem but it seems the problem is still there.
Any idea if this issue will be solved any shortly ?
Many thanks in advance.
Best regards.
Goederik
Hi Goederik,
Thanks for posting and updating me on this issue. The team is still looking into this to see if this is something that they can replicate.
Could you please let me know which stations you are having this issue on and if they work on the TuneIn website?
Kind Regards,
Hector B