Solved: Re: iHeart Radio in Canada - Bose Community

Sheanair · ‎01-03-2020

When is Bose going to add the iHeart Radio service in Canada?

Andy_B · ‎01-09-2020

Hey all,

Thanks for your patience while we looked into this further for you. We can confirm that at this time, iHeartRadio within Canda is not supported on our range of SoundTouch or Bose Smart Home speakers. We do not have any plans to integrate this service, but welcome all of your feedback and interest.

In the meantime, you can certainly still play audio from iHeartRadio if you're located within Canda by inputting audio to the speaker via Bluetooth.

Please let us know if you have any questions regarding this.

Kindest,

Andy B

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Hector_B · ‎01-04-2020

Hey Sheanair,

Thank you for posting and welcome to the Bose Community.

As far as I am aware iHeart Radio is available in Canada, so that I can ensure that this is available on your product, can you please confirm which Bose speaker you have?

I look forward to hearing back from you.

Kind regards,

Hector B - Community Support

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Sheanair · ‎01-04-2020

Hello, Hector. I have the Bose SoundTouch 30 III

I do not get iHeart as an option in Music Services. See attached screen grab.

Screen Shot 2020-01-04 at 2.16.25 PM.png

Jessie_O · ‎01-06-2020

Hi Sheanair,

Thank you for providing this information!

I can confirm that we do support iHeart in Canada through our SoundTouch systems. It is a bit odd that it is not appearing in your application. Have you tried deleting the application and reinstalling it? Have you tried to access the application on a different device?

I look forward to hearing from you!

Kindest,

Jessie O

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Sheanair · ‎01-06-2020

I have the app on 3 iPhones and on a MacBook Pro. I have deleted and reinstalled on both iPhone and MacBook. Same thing. No iHeart Radio. 😢

Jessie_O · ‎01-06-2020

Hi Sheanair,

Thank you for trying that! I'm sorry it was unsuccessful.

Do you have anything running in the background which could affect this? Such as a VPN?

Let me know!

Kindest,

Jessie O

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cheplaya · ‎01-06-2020

Hi,

I am in Canada, and I have the same issue. I dont have any VPN running.

Sheanair · ‎01-06-2020

No, I have no VPN. Nothing running in the background.

rickatk · ‎01-06-2020

@Hector_B wrote:
Hey Sheanair,

Thank you for posting and welcome to the Bose Community.

As far as I am aware iHeart Radio is available in Canada, so that I can ensure that this is available on your product, can you please confirm which Bose speaker you have?

I look forward to hearing back from you.

Kind regards,
Hector B - Community Support

I don’t believe iHeart is offered in Canada. Only Radioplayer Is offered in Canada. iHeart seems to be on the lineup in the US. Not too sure about Radioplayer though.

cheplaya · ‎01-08-2020

Hi Bose Moderators,

Any updates on this?

Thanks