soundtouch 10 remote doesn't work

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Silent Starter

soundtouch 10 remote doesn't work

recently purchased soundtouch 10, remote may have worked one time, and has not worked since. we replaced the battery, and have confirmed that the remote itself is functioning (the IR lights up when a button is pushed and viewed through a cell phone camera). does the remote need to be re-synced somehow?

1 REPLY
Moderator

Re: soundtouch 10 remote doesn't work

Hello marionshair,

 

Thank you for posting on the community.

 

I'm sorry to hear the remote is not working. When you are trying to control the system, are you directly in front of it? I know if you are facing the sides or the back of the system it will not work.

 

Let us know the results.

 

Warm Regards,

Joel - Community Support