The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Jun 7, 2020
I purchased a new soundwear companion 6 weeks ago for 199.99. I would like to purchase another one for my wife. With Covid 19 I am very uncomfortable purchasing something someone has been wearing around their neck. When will new ones be available? Thank you for any help! Justin
I can completely understand your concerns! The refurbished units will be checked and are made completely safe for retail. In regard to the factory new units, I'd recommend keeping an eye on the Bose website over the coming weeks - I cannot provide a definitive date at this time. Please let me know if you have any further queries!
If you'd like to check into the status of your order, please reach out to your local support team, who will be able to advise on stock levels. To find correct contact information, go to Global Contact Page > Select your country > Scroll to the bottom of the page > Click 'Contact Us'.
Let me know if you have any further questions regarding this.